INFORMATION SECURITY POLICY

ETEK PACK respects and is committed to absolutely protecting the privacy of our customers.

1. Purpose and scope of information collection

When customers visit, contact or order products at etekpackmachine.com website , we may collect some basic personal information including:

  • Full name
  • Phone number
  • Email
  • Delivery address
  • Business name and tax code (if invoice required)

This information is intended to:

  • Order confirmation, delivery, technical support and warranty.
  • Advice on equipment suitable for actual needs.
  • Send quotes, contracts, technical documents as requested.
  • Update promotions and after-sales support.

ETEK PACK is committed to not collecting sensitive information such as banking data, personal passwords or private financial information.

2. Scope of information use

The personal information collected will be used for internal and customer service purposes, specifically:

  • Delivery, installation, and equipment instruction.
  • Contact technical support, receive warranty requests.
  • Update promotions and special offers for loyal customers.
  • Send product literature, training materials or information related to purchased machinery.
  • Provide to competent state agencies if requested in writing as prescribed by law.

ETEK PACK commits not to sell, share or disclose personal information to third parties without the customer’s consent, unless required by law enforcement agencies.

3. Information storage time

Customer’s personal information will be stored in ETEK PACK’s security system until:

  • The customer requests cancellation, or
  • No longer available for technical contact/support purposes, or
  • Website is no longer active.

In all cases, information will be stored with strict security mechanisms, limiting internal access .

4. Unit collecting and managing personal information

ETEK PACK COMPANY LIMITED

Hanoi Head Office: No. 189 Phan Trong Tue Street, Thanh Liet Commune, Thanh Tri District, Hanoi City.

Ho Chi Minh City Branch: No. 1 Le Duc Tho, Tan Thoi Hiep Ward, District 12, Ho Chi Minh City.

Hotline: (+84) 965 800 166 (Call, Zalo, Whatsap)

Email: info@etek.com.vn

5. Means and tools for customers to edit information

You can:

  • Send requests to update, correct or delete personal information via email or hotline.
  • Contact ETEK PACK support staff directly to correct the information provided.
  • Request re-issuance or correction of information related to delivery and warranty documents.

We are committed to processing requests regarding personal data within 72 business hours .

6. Commitment to customer information security

  • ETEK PACK applies physical, technical and managerial security measures to protect personal information from leakage, loss or unauthorized access.
  • ETEK PACK employees may only access personal information within the scope of work and are obliged to maintain strict confidentiality.
  • In case of system attack or security incident, we will immediately notify customers and competent authorities.
  • Customers are responsible for providing accurate information when purchasing. We are not responsible if incorrect information affects the transaction, warranty or rights of the buyer.