GENERAL POLICIES AND REGULATIONS

Dear Customers!

ETEK PACK Company Limited would like to sincerely thank you for your interest and trust in choosing packaging equipment products at the official website: https://etekpackmachine.com . We commit that ETEK PACK’s e-commerce activities always comply with current legal regulations, ensuring the legal and legitimate rights of customers, partners and businesses.

To help you better understand your rights and responsibilities during the transaction process, please refer to the general policies and regulations below:

1. Information security policy

ETEK PACK respects and commits to absolute confidentiality of all personal information of customers when accessing and shopping on the website. All collected data is used for the right purpose, not shared with third parties without the customer’s consent.

2. Shipping and delivery policy

We provide nationwide delivery service with time and cost clearly communicated during the ordering process. Packaging equipment will be transported safely, in the correct type and on schedule as agreed.

3. Return and exchange policy

ETEK PACK supports product exchange or return in some specific cases (technical errors from the manufacturer, wrong model, etc.). Detailed regulations on conditions and return time are clearly stated in the Return – Exchange Policy section .

4. Product warranty policy

All packaging equipment products provided by ETEK PACK come with a clear, transparent warranty policy according to the manufacturer’s standards. Specific information about the warranty period and scope will be stated in the Warranty Card accompanying the product.

5. Policy Updates

ETEK PACK may adjust and supplement the above policies to ensure compliance with legal regulations, business conditions and customer rights. Please visit regularly to update the latest information from us.

Contact information

ETEK PACK COMPANY LIMITED

Hanoi Head Office: No. 189 Phan Trong Tue Street, Thanh Liet Commune, Thanh Tri District, Hanoi City.

Ho Chi Minh City Branch: No. 1 Le Duc Tho, Tan Thoi Hiep Ward, District 12, Ho Chi Minh City.

Hotline: (+84) 965 800 166 (Call, Zalo, Whatsap)

Email: info@etek.com.vn

Support time: 8:00 – 17:00 (Monday to Saturday)

Sincerely thank you for your trust and support!